Customer Service Specialist - Email

Responsibilities: - Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results; - Escalate complex or special issue emails and transfer to relevant departments, collaborate with team to ensure timely response to customer needs; - Organize customer feedback and assist in optimizing service processes; - Track user-reported bugs, promote product iterations, maintain risk control records, regularly organize and summarize common issues, gener… Full description ↗