11x.ai
11x.ai is an AI sales automation startup that develops autonomous 'digital workers' — AI agents designed to handle sales development, outbound prospecting, and inbound phone interactions for business-to-business revenue teams. Founded in London in 2022 and later headquartered in San Francisco, the company is best known for its AI Sales Development Representative 'Alice' and AI phone agent (originally 'Mike,' later 'Julian'). In 2025, the company faced significant scrutiny following TechCrunch reporting on customer misrepresentation, high churn, and inflated Annual Recurring Revenue (ARR) figures, leading to founder Hasan Sukkar stepping down as CEO and being replaced by then-CTO Prabhav Jain.
In March 2025, TechCrunch reported that 11x had listed companies (including ZoomInfo and Airtable) as customers when those firms either denied being customers or had churned, with employees alleging 70–80% customer churn and inflated ARR reporting that counted full annual contract values despite 3-month opt-out clauses. The company disputed the figures, stating retention was 79%. In May 2025, founder Hasan Sukkar stepped down as CEO, transitioning to non-executive chairman, with CTO Prabhav Jain taking over. The company has stated it underwent a complete product re-platforming under Jain's technical leadership.
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